Frequently Answered Questions
1 Customer Service
1.1 Customer Service

If you have any issues about your purchase or service provided, please contact us immediately so we can resolve your concerns. Email us at [email protected] or call at 403-609-2292.


2 Pick-up / Drop-off Service
2.1 Pick-up / Drop-off

Kumpfy Shoes offers a courtesy pick-up/drop-off service for climbing shoes, hiking boots, jackets and any other items that need fixin'! Items can be dropped off at the Norseman Outdoor Specialist in Calgary and will be taken to Kumpfy Shoes for resoling and repair in Canmore. During COVID-19 physical distancing rules apply so just call them from outside the store during their business hours.

Remember to include the Pick Up/Drop Off Form with items dropped off at the Norseman.

Once your items arrive at Kumpfy Shoes, you will be contacted to confirm repair details and answer any questions you may have. When the repair is complete, you will receive another phone call to confirm drop-off details. Your credit card will be charged at that time.

Pick-up and drop-off times will vary. If your repair is time sensitive please drop your shoes off at Kumpfy Shoes & Repair in Canmore or call us directly at 403-609-2292.

Please note that items can be picked up/dropped off at either location.

Repaired items must be picked up within 7 days of drop-off from the Norseman.

Norseman Outdoor Specialist
4655 37 St SW, Calgary, Alberta T3E 3C8

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3 Mail-in Service
3.1 Mail-in

We gladly accept repair items that are mailed to the shop or dropped off by friends/family. We will call you when the package arrives to verify details, give time/cost estimates and answer any questions. Please use the attached form when sending items to us; Kumpfy Shoes Repair Repair Form

If you are unsure whether the repair is possible, give us a call to discuss at 403-609-2292. Feel free to email photos to our cobblers at; [email protected]


4 Sizing Guides
4.1 Sizing Guides

Buying shoes online can be a difficult thing. Here are the size charts of the brands we carry to help you out.

Birkenstock Ecco Red Chili
Boreal Garmont Red Wing
Butora Tenaya  


5 Payments
5.1 Payments

Our store location accepts Visa, Mastercard, Amercian Express, Debit and of course Cash. Kumpfy Shoes Online currently accepts Visa, Mastercard and American Express, but not international credit cards at this time.


6 Shipping / Pick-Up
6.1 Shipping

Kumpfy Shoes offers curbside/in-store pick up if you are in the Bow Valley. For online shoppers, we are happy to offer free shipping anywhere in Canada on all orders over $160 Canadian (before taxes). Free shipping cannot be combined with other discounts at this time.  Orders placed with us will be shipped within 1-2 business days via Canada Post or UPS. Tracking details will be emailed to you so you can follow your purchase as it snakes its way across the country. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Yes, we can ship to the USA and other countries! International shipping may be subject to additional duties, custom charges and/or taxes which will be the responsibility of the customer.

7 Black Friday Specials!
8 Returns & Exchanges
8.1 Returns & Exchanges

We get that ordering shoes online can be a difficult task. So make sure you check out the sizing charts to help finalize your order. If you need to return or exchange an item please refer to our policies below;

  • If your purchased items arrive damaged or incomplete, please contact us ASAP by calling 403-609-2292 or by email at [email protected].
  • We accept returns within 30 days of the purchase date. Returns mailed back outside of the 30-day window will be deemed ineligible for return and will be sent back to the receiver's address at their cost.
  • The cost of return shipping will be at the customer's expense with the exception of warranties or defective items.
  • Only new, 100% unused items will be accepted for return. The items must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. Please be courteous with your returns.
  • We will not accept the return of used products. Kumpfy Shoes is a small business, not a big box store with Many Employees in Canada.
  • If you climb/hike/walk in your shoes and determine they don’t fit, sell them to a friend or a used gear shop. Remember we really can’t take back used items!
  • All products must be sent back in a secondary package to avoid damage during transit so please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
  • Please note that Kumpfy Shoes & Repair cannot be liable for lost in-bound packages.
  • Returns/exchanges can also be done in-store.
  • Sometimes you need to exchange a product for something else, we get that. Exchanges will be treated like a Return.

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9 Warranties
9.1 Warranties

If you feel that your item is eligible for a warranty consideration please contact us at [email protected]. Warranties due to defects in materials or workmanship may be covered by the manufacturer. Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly please attach photos of the item including the defective area. Requests must have pictures included in order to be processed. Warranties do not include damage due to normal wear and tear and/or accidents. Keep in mind some vendors will require you to deal with them directly on your claim.


10 Newsletters & Emails
10.1 Newsletters & Emails

Sorry, we don’t have time to write newsletters or maintain a blog so we won’t be stuffing your inbox with email notifications. However, we will do our best to post fun and interesting tidbits on social media so you can read them at your leisure and pass them along to your friends. Sale announcements and new product alerts will be emailed out time to time.


11 Privacy Policy
11.1 Privacy Policy

Kumpfy Shoes & Repair does not, will not and guarantees to never sell, pimp or give away your personal information. However, one could say that this statement is largely irrelevant these days and you should really be more worried about your Facebook, Twitter, Snapchat, Instagram, Google, TikTok accounts, etc. Just saying. Our shop is hosted on Lightspeed. They provide us with the POS and E-commerce platform that allows us to sell our products and services to you.  Your data is stored through Lightspeed data storage, databases and the general Lightspeed application. They store your data on a secure server behind a firewall.


12 General Terms & Conditions
12.1 General Terms & Conditions

Kumpfy Shoes & Repair ( owns and operates this Website.  This document governs your relationship with Kumpfy Shoes & Repair ( Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by Kumpfy Shoes & Repair ( Kumpfy Shoes & Repair ( no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.



You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Kumpfy Shoes & Repair ( will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Kumpfy Shoes & Repair ( or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Kumpfy Shoes & Repair ( and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Kumpfy Shoes & Repair ( you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Kumpfy Shoes & Repair ( retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Kumpfy Shoes & Repair ( or may in some cases be a third party. Where a contract is made with a third party Kumpfy Shoes & Repair ( is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment 

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Kumpfy Shoes & Repair ( and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Kumpfy Shoes & Repair ('s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Kumpfy Shoes & Repair ( and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Kumpfy Shoes & Repair (


You agree to indemnify, defend and hold harmless Kumpfy Shoes & Repair (, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


Kumpfy Shoes & Repair ( shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Kumpfy Shoes & Repair ( Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Kumpfy Shoes & Repair (

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